I sold multiple coins, can I send them to you in a single package?Yes, you absolutely can send multiple coins in the same package. Just be certain you are sending the proper serial number to us, there are very clear instructions in the email.
We only ask that you not hold on to orders waiting to sell another item so you can send them together, this is frustrating for buyers and could lead to fines for non timely delivery of the coins you sold.Some readers
I'm not sure how much to sell my item forAssigning a value to a collectible is a tricky game. There are many factors that come into play when deciding on an asking price. Scarcity of the item can drive prices to rise very quickly. Outside factors may also come into play. Sentimental value, story, and uniqueness also play a role in a buyers excitement and willingness to pay an elevated price.
Stack-n-Sell uses real data to create a "market value" that is a reasonable reflection of what sellers are actually being paid for items thatSome readers
How does shipping work for the seller?The seller is responsible to ship the item to Stack-n-Sell within 2 business days. You can use any shipper you choose but it must be delivered in a timely manner or you will be charged a $15.00 late fee. If it is damaged in shipping we will return the funds to the buyer and send your coin back to you at your own expense. Please take the time to properly package and secure your item.
If you have sold multiple items and would like to send them together in a single package that is acceptable, juSome readers
As a seller, how and when do I get paid?The funds will be released to your Stack-n-Sell balance immediately after you have safely delivered the item into our care and it has passed our quality and verification checks. You can request funds be sent from your Stack-n-Sell balance to your Sound Money wallet (instant transfer), or request that a physical check be mailed (10 business days) to you. Once the item is authenticated funds are available to you for instant disbursement. ThanksFew readers
Is there a listing fee to sell an item in the marketplace?Items may be listed for FREE in the marketplace. If the item sells, a 5% fee will be deducted from the proceeds you receive. For example, if you listed an item for sale in the marketplace for $100 and it sold, you would receive a disbursement of $95 into your account. The fee pays for the platform hosting and credit card processing fees that are incurred to accept payment from the buyer.Few readers
Why is my listing "under review"?Before an item is able to be sold, it must first be reviewed by one of our staff to ensure the accuracy and integrity of the listing. This process is generally very quick but may take up to 24-48 hours, particularly if a coin like this has not already been sold in our marketplace. Please be patient. If you have questions or need help you may always send our support team an email at email@example.comFew readers
My item just sold. How long do I have to ship?The seller is responsible to ship the item to Stack-n-Sell within 2 business days. Meaning that if a coin sold on a Monday, you would have until Wednesday to put it in the mail to us. In order to ensure the integrity of our marketplace, a $15 USD penalty will be assessed if you fail to ship your item within 2 business days or if the item received does not pass our verification and validation process. Please send the EXACT serial number that matches the item that was sold, no other serial numbeFew readers
I cant find the "list for sale" button on some of my itemsIf the "list for sale" button is missing from the sidebar on your listing there are a couple things that might cause this.
At launch, we are only allowing graded items that have been successfully scanned into your stack to be sold. If you manually added an item, but did not scan it in, it will need to be deleted and scanned into your stack. For now, this means that we will only allow the sale of graded (PCGS and NGC) items.
When you purchase an item, and it is "in transit" the button will nFew readers
Why is there only one listing for each item in the marketplace?Item are grouped together in a single stack for buyers to make offers on. Item are sold in order from lowest to highest asking price. The higher the price, the longer you may have to wait to receive offers and sell your item.Few readers
What happens if I don’t ship my sold item?If you don’t ship within 2 business days you will be charged a $15.00 late fee, and if you never ship the item you will be banned from using the platform. In the event that you want to turn on your account you will need to pay a $100.00 reinstatement fee.Few readers
Why did my listing expire?To keep the buyer experience fresh, and ensure that items that are listed are truly available for purchase, all listed items expire after 14 days if they have not sold. We send out a reminder email after 7 days letting you know that the item has not sold.
Remember, items that are priced more competitively sell much quicker. Since items are sold in the order of their asking price, lowering your price will allow you to take advantage of the offers that buyers are making.Few readers
What if I forgot my password?If you know the password you enrolled with you can reset your password by using the tool found here https://stacknsell.com/member/auth/forgotPassword
If you forgot your password and dont recall the email address you enrolled with you can send an email to firstname.lastname@example.org and we will help you try to locate your account and regain access.Few readers
Can I turn off my listing?You can remove a listing up until an offer is accepted once an offer has been accepted the sell is final and must be sent with tracking to Stack-n-Sell within 2 business days. To cancel a listing, when viewing the listing detail click the "Cancel Listing" button in the lower left.Few readers