• My item arrived and no card was included

  As noted when you made and confirmed the offer, only the graded item was included with your shipment. The fact that the item has been graded and evaluated by a reputable grading company offers certainty that is was graded to be an authentic specimen.  We validate that the item was not tampered with in any way and that the holder still contains an authentic specimen and of the grade issued by the grader.  Other packaging materials, including holders, marketing cards, and other COA typically usefPopular

• What does "instant equity" mean?

  Items that are being sold for more than 10% below market value carry an "instant equity" tag, these are great values and some customers are out shopping for deals!Few readers

• How much does shipping cost for the buyer?

  In the US, our standard shipping rate is $15.00 and covers the cost of getting the items from us to you after the authentication process. The buyer is responsible for any and all local or state tax requirements.Few readers

• How long does it take to receive my order?

  Stack-n-sell strives to complete all orders with in 7-14 business days ( that doesn’t include weekends or holiday) however most orders are completed sooner. Shipping times vary depending on how quickly the seller sends the item to us to be authenticated. Once your item has successfully gone through the verification process, you will receive tracking information for the purchase.Few readers

• If my item is damaged in shipping what do I do?

  Due to the unique nature of the items being sold, any damaged items in shipping from Stack-n-Sell to the buyer will have to go through the shipping claims department in order to receive an insurance claim payment. All damaged items must be returned to Stack-n-Sell before an insurance claim can be filed.  Please contact the customer care team for further instruction, they can be reached via email at support@stacknsell.comFew readers

• How does the Authentication process work?

  Once an item arrives at Stack-n-Sell for authentication, it goes through a thorough inspection process.  We verify the sonic welds of the case have not been tampered with. We verify the item is what the grading company has identified the item to be. We check the coin through our assay process for proper weight and content of metal. We inspect the item for damage. We check the item for proper ownership in our asset owner tracking software. We verify the item has not been reportFew readers

• I just had my offer accepted can I cancel?

  No, all offers are final and can’t be cancelled. Make sure you are serious about buying the item before you submit an offer.  If the seller delivers the item and it passes inspection the transaction will be finalized per the terms and conditions of the sale, and only if the seller fails to deliver or the item is damaged will the sale be cancelled.Few readers

• Are you open for business globally?

  In terms of "stacking" (curating and tracking) your collection, there are no limitations (and 100% FREE) for both domestic and international users.  When it comes to Buying and Selling we are currently only supporting users in the United States. We are actively working through some of the logistical and customs issues that exist in markets outside the US and plan on offering buying and selling internationally as well.Few readers

• What is the return and exchange policy?

  We inspect and authenticate each sell to ensure it is real, in good quality, and is what is reported to be before it is sent to you the buyer. The good news is you can always resell any items you no longer want a click of a button. That said, as a buyer if you are not satisfied with the item you have 15 days to return said item to stack-n-sell and request a refund minus a 25% restocking fee. All refunds must go through customer support and be assigned a refund (RMA) number. The total process wilFew readers

• Can I bundle my coins into one shipment?

  YES! Now, you can save on shipping costs by having up to 4 coins shipped at once. To do this, select "Store at VaultMax" when you are asked "Where Should We Ship It?" at the time of purchase (you will need to buy VaultMax Stacking Credits in order to store items in the vault). Once your coins are at VaultMax, go to My Stack and click on the gray "items" button. Select "Request Shipment" under Return Vault Items.Few readers

• Temporary Export Documents

  What is a Temporary Export Document? A Temporary Export Document (TED) is an official document required in some countries when exporting goods temporarily. It allows items to be exported without paying VAT on them again, particularly if you’ve already paid VAT on the items when they were originally purchased. Why do I need a Temporary Export Document? If you send items to Stack N Sell for storage and you’ve already paid VAT when purchasing those items, a Temporary Export Document ensureFew readers

• VAT Taxes

  What is VAT? VAT (Value Added Tax) is a consumption tax applied to goods and services. It is typically paid by the final consumer in countries where VAT is applicable. Does Stack N Sell collect VAT on my purchases? No, Stack N Sell does not collect VAT at the time of your purchase. However, depending on your country or region, you may be required to pay VAT directly to the local authorities upon receiving your order. Will I be charged VAT on my purchase? It depends on the tax regulFew readers